Privacy Policy
Last updated: 6 November 2026
Treadies Pty Ltd (ABN 74 648 940 541), trading as Treadies HVAC & R (“we”, “us”, “our”), respects your privacy. This policy explains how we collect, use, store and disclose personal information, and how you can access or correct it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
We only collect personal information that is reasonably necessary for our business. This may include:
- Your name, company, job title, email address, phone number and site address or suburb
- Details of your enquiry, project or service request, including plans, photos or asset information you send us
- Information needed to quote, deliver, invoice and support our work, such as site access requirements and billing details
- Information about how you use our website (see Website, cookies and analytics below)
- For job applicants, suppliers and subcontractors: the information needed to assess and engage you, including licences and insurances
We do not intentionally collect sensitive information. Please don’t include it in enquiries.
How we collect it
We collect information directly from you when you complete our website enquiry form, email or phone us, request a quote, engage us for work or deal with us on site. We may also receive information from builders, consultants, property managers or other parties involved in a project you are part of.
How we use it
- To respond to enquiries and prepare quotes and tender submissions
- To plan, deliver, commission and maintain the work you engage us for
- To manage our relationship with you, including invoicing and account administration
- To meet our legal, safety, licensing and insurance obligations
- To improve our website and services
We do not currently use your information for marketing. If that changes, we will only send marketing with your consent and every message will include a simple way to opt out.
Who we share it with
We do not sell personal information. We share it only where needed for the purposes above, with:
- Our staff, and subcontractors and suppliers engaged to deliver your work (for example, to order equipment or arrange access)
- Service providers that host or run our systems, including our email and office software (Microsoft 365), our website platform (WordPress.com, operated by Automattic) and our job management and accounting systems
- Our professional advisers and insurers
- Government agencies or regulators where required or authorised by law
Overseas disclosure
Some of our service providers store or process data outside Australia. In particular, our website and its spam filtering (Akismet) and visitor statistics (Jetpack Stats) are provided by Automattic and may process data in the United States, and our email provider may store data in its global data centres. We take reasonable steps to use reputable providers with appropriate security.
Website, cookies and analytics
Our website uses cookies and similar technologies to operate, keep the site secure, filter spam from form submissions and collect anonymous visitor statistics. You can disable cookies in your browser, although parts of the site may not work as intended. Enquiry form submissions are emailed to our team and a copy is stored in our website’s dashboard.
Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, including access controls and secure providers. We keep information only for as long as needed for the purposes above and to meet our legal and record-keeping obligations, then securely delete or de-identify it.
Access and correction
You can ask to access or correct the personal information we hold about you by contacting us using the details below. We will respond within a reasonable time, usually 30 days. If we refuse a request, we will explain why.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
Privacy enquiries: admin@treadieshvac.com.au
Phone: 08 6237 8252 (Perth) · 02 7229 3552 (Sydney)
Post: Treadies Pty Ltd, 9/32 Hines Road, O’Connor WA 6163
Changes to this policy
We may update this policy from time to time. The current version will always be published on this page.